Each transaction has a status. You can see it in the list of transactions.
Open a transaction and hover a mouse over the question mark sign "?" to see additional information about the status
Possible payment statuses:
- “New” - Transaction created and queued; if submitted after business hours, processing may occur the next business day.
- “Process” - Transaction is being processed automatically. Usually it takes a few minutes, but can take up to 3 weeks for card transactions.
- “Completed” - Transaction executed. Funds typically arrive at the receiving bank within 1-3 business days.
- “Rejected” - Transaction was rejected by the receiving bank or the compliance team.
- “Cancelled” - This payment was cancelled by the payer and will not be executed or processed.
- “Failed” - Transaction has not been executed due to technical reasons.
- "Draft" - Transaction has been created but not yet signed for execution.
- "Compliance" - Transaction is under review for regulatory and legal requirements. This usually takes 1-3 business days.